First, check for any obvious but sometimes unnoticed issues, like headphones you need to disconnect before playing sound through the speakers. If you are using an audio device like external speakers, make sure they’re working properly.

If the problem seems to be on the Chromebook, do the following:

Step 1: Click the System Clock located in the bottom-right corner.

Step 2: Adjust the Volume Slider displayed on the pop-up menu. Make sure the volume is turned up high enough to hear.

You can also try to change the sound input or output:

Step 1: Click the System Clock located in the bottom-right corner.

Step 2: Click the Arrow icon displayed next to the Volume Slider on the pop-up menu.

Step 3: On the following pop-up menu, make sure you have the correct audio device set as your output.

Griffin High School

Chromebook Troubleshooting

Chromebook is running slowly

I tried to update my Chromebook, but I received an error

The Chromebook screen went blank.

The microphone and camera suddenly stopped working.

The Chromebook will not charge or turn on.

The open browser tab keeps reloading and making everything slow.

I can't hear anything on my Chromebook.

The Bluetooth isn't connecting.